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Terms of Service

Effective Date: April 14, 2026

Last Updated: April 14, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("you," "your," "User") and Qaswa Connect ("we," "us," "our," "Company"), operated by Eterna Labs LLC, governing your access to and use of the Qaswa Connect mobile application ("App") and all related services, features, content, and functionality (collectively, the "Services").

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. If you do not agree to these Terms, you are not authorized to use the App and must immediately cease all use.

These Terms apply to all users of the App, including but not limited to individual users, masjid administrators, volunteers, and donors.

2. Description of Service

Qaswa Connect is a mobile application platform designed to connect Muslims with their local masjid (mosque) communities. The App provides the following features and services:

  • Discovery and connection with local masjids
  • Accurate prayer times and iqamah schedules
  • Community events, announcements, and calendar
  • Khutbah (sermon) library with video and audio recordings
  • Secure donation processing for one-time and recurring contributions
  • Volunteer opportunity listings and sign-ups
  • Gender-specific and youth group chat functionality
  • Ramadan features including iftar/suhoor schedules
  • Community posts, comments, and social engagement
  • Masjid administration tools for authorized users

3. Age Requirements

You must be at least 13 years of age to create an account and use the App. If you are under 18 years of age, you represent that you have obtained permission from your parent or legal guardian to use the App, and your parent or guardian agrees to be bound by these Terms on your behalf.

Users under 13 are strictly prohibited from using the App. If we discover that a user is under 13, we will immediately terminate their account and delete their personal information in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA).

4. Account Registration

To access certain features, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the confidentiality of your password and account credentials
  • Notify us immediately of any unauthorized access to or use of your account
  • Accept full responsibility for all activities that occur under your account
  • Not share your account credentials with any third party
  • Not create multiple accounts for yourself
  • Not create an account using false or misleading information

You are solely responsible for maintaining the security of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials. If you suspect any unauthorized use of your account, you must immediately notify us at support@qaswaconnect.com.

5. Acceptable Use Policy

You agree to use the App in accordance with all applicable laws, regulations, and these Terms. You agree NOT to:

5.1 Prohibited Content

  • Post content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, or racially, ethnically, or otherwise objectionable
  • Share content that promotes violence, terrorism, or illegal activities
  • Post sexually explicit, pornographic, or inappropriate content
  • Share false, misleading, or fraudulent information
  • Post content that infringes on intellectual property rights or other rights of third parties
  • Share spam, advertisements, or unsolicited promotional content without authorization

5.2 Prohibited Conduct

  • Harass, bully, stalk, threaten, or intimidate other users
  • Impersonate any person or entity, or falsely represent your affiliation
  • Engage in any form of discrimination based on protected characteristics
  • Interfere with or disrupt the App, servers, or networks
  • Attempt to gain unauthorized access to any portion of the App or other accounts
  • Use automated systems (bots, scrapers) to access or collect data
  • Reverse engineer, decompile, or disassemble the App
  • Remove or circumvent security features or access controls

5.3 Community Guidelines

The App is intended to foster a respectful, supportive Islamic community. Users are expected to treat all users with respect and kindness, engage in constructive discussions, respect the sanctity of religious spaces and content, and follow Islamic principles of conduct (adab) in all interactions.

6. Donations and Payment Terms

6.1 Payment Processing

All donations and payments are processed through Stripe, a third-party payment processor. By making a donation, you agree to Stripe's Terms of Service and Privacy Policy. We do not store your complete credit card information on our servers.

6.2 Platform Fee

A mandatory 2.5% processing and maintenance fee is added to all donations. This fee covers payment processing costs, platform maintenance, and operational expenses. This fee is separate from your donation amount and ensures that 100% of your intended donation reaches the masjid (minus Stripe's payment processing fees, which are approximately 2.9% + $0.30 per transaction).

Example:If you donate $100, you will be charged $102.50 ($100 donation + $2.50 processing fee). The masjid receives approximately $96.70 after Stripe's fees are deducted.

6.3 Recurring Donations

You may set up recurring monthly donations. By doing so, you authorize us to charge your payment method automatically each month until you cancel. You may cancel, pause, or modify recurring donations at any time through the App settings.

6.4 Tax Deductibility

Donations to qualified 501(c)(3) nonprofit organizations may be tax-deductible to the extent permitted by law. We provide donation receipts but do not provide tax advice. We are not responsible for determining or verifying the tax-exempt status of recipient masjids.

6.5 Refund Policy

All donations are final and non-refundable except as required by law or in cases of clear error or fraud. If you believe a donation was made in error or without your authorization, contact us at support@qaswaconnect.com within 30 days. Refund requests are evaluated on a case-by-case basis. The processing fee and any Stripe fees are non-refundable.

7. End User License Agreement (EULA)

The App and all content, features, and functionality are owned by Qaswa Connect (Eterna Labs LLC) or our licensors and are protected by United States and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the App for personal, non-commercial purposes in accordance with these Terms. You may not:

  • Copy, modify, distribute, sell, or lease any part of the App
  • Reverse engineer or attempt to extract the source code
  • Use our trademarks, logos, or branding without written permission
  • Create derivative works based on the App
  • Frame or mirror any part of the App on another website or application

8. Content Moderation

We reserve the right, but are not obligated, to monitor, review, edit, or remove any User Content or masjid content that:

  • Violates these Terms or our community guidelines
  • Is illegal, harmful, or inappropriate
  • Infringes on third-party rights
  • Is reported by other users
  • We determine, in our sole discretion, is objectionable

We may take action without prior notice. Removal of content does not waive our right to pursue legal remedies or terminate your account.

9. Masjid Administrator Responsibilities

Users designated as masjid administrators have additional responsibilities and agree to:

  • Provide accurate and up-to-date information about the masjid
  • Manage content, events, and announcements appropriately
  • Respond to community inquiries and support requests in a timely manner
  • Moderate group chats and community discussions
  • Ensure compliance with these Terms and applicable laws
  • Not misuse administrative privileges or access user data inappropriately
  • Maintain the security of administrative accounts

10. Third-Party Services

The App integrates with and relies on third-party services, including:

  • Stripe (payment processing)
  • Google Maps (location services and mapping)
  • Google Sign-In and Apple Sign-In (authentication)
  • Supabase (backend infrastructure)
  • YouTube (video hosting for khutbahs)

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, functionality, security, or practices of third-party services.

11. Disclaimers

THE APP AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

We do not warrant that:

  • The App will be uninterrupted, secure, or error-free
  • Defects will be corrected
  • The App is free of viruses or harmful components
  • Prayer times, masjid information, or other content is accurate, complete, or current
  • User-generated or masjid-posted content is accurate or reliable

Platform Disclaimers

Prayer times are calculated estimates and may not reflect actual iqamah times at your local masjid. Always verify prayer times with your masjid directly. We are not responsible for any consequences arising from reliance on prayer time information. Qaswa Connect is a platform connecting communities with masjids and is not itself a religious authority or financial advisor.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL QASWA CONNECT, ETERNA LABS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, data, or use
  • Loss of or damage to reputation
  • Business interruption
  • Personal injury or property damage
  • Emotional distress
  • Costs of procurement of substitute goods or services

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED DOLLARS ($100), OR (B) THE TOTAL AMOUNT YOU PAID TO US (EXCLUDING DONATIONS TO MASJIDS) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, United States, without regard to its conflict of law principles.

13.2 Informal Resolution

Before filing a formal claim, you agree to contact us at support@qaswaconnect.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations within 30 days.

13.3 Binding Arbitration (AAA)

If informal resolution fails, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the App shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in Oklahoma or another mutually agreed location. The arbitrator's decision will be final and binding.

Exceptions: Either party may seek injunctive or equitable relief in court for disputes involving intellectual property infringement, trade secrets, or violations of computer fraud and abuse laws.

13.4 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. AML Compliance

Qaswa Connect is committed to compliance with applicable anti-money laundering (AML) laws and regulations. We utilize Stripe's built-in compliance tools for identity verification and transaction monitoring. We reserve the right to:

  • Refuse, suspend, or reverse any donation or transaction that we believe may be associated with illegal activity
  • Report suspicious activity to relevant law enforcement and regulatory authorities
  • Request additional identity verification from users or masjid administrators
  • Cooperate fully with law enforcement investigations related to financial crimes

15. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time. When we make material changes, we will update the "Last Updated" date, notify you via email, display a prominent notice in the App, and for material changes that adversely affect your rights, require your affirmative consent before continued use.

Your continued use of the App after the effective date of updated Terms constitutes your acceptance of the changes.

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or the App, please contact us:

Email: support@qaswaconnect.com
Company: Eterna Labs LLC
Website: qaswaconnect.com